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How to Get Started with your eero Secure Subscription

May 6th, 2025

eero Secure app with block and allow sites settings displayed

Security and safety for the connected home.

eero Secure adds security and safety services to your eero devices, such as active threat protection and advanced parental controls. It can also give you deeper insights into your network data usage and help improve your browsing experience.

As a valued Ezee Fiber customer, you get the eero Secure subscription completely free of charge! This means you can enjoy these enhanced security features without any additional cost, ensuring your connected home remains safe and secure.

Whether you’re setting up eero Secure for the first time or looking to do more, we’ve got you covered with the steps to set up and use eero Secure.


Menu

  • Turn on Advanced Security

  • Turn on Ad Blocking

  • Create a profile

  • Set up Content Filters (from Discover tab)

  • Set up Content Filters (from Profile)

  • Set up Block apps (from Discover tab)

  • Set up Block apps (from Profile)

  • Add a blocked site

  • Activate eero Internet Backup

  • View Data Usage activity

  • View Scans and Threat Blocks activity

  • Manage notifications


Advanced Security

Help keep your family safe from accidentally visiting malicious sites that may infect your devices.

Turn on Advanced Security

From the Discover tab

  1. Click on eero Secure.

  2. Scroll down to the Network section.

  3. Toggle on Advanced Security.


Ad Block

Improve your browsing experience by blocking a variety of ads on your devices.

Turn on Ad Blocking

From the Discover tab

  1. Click on eero Secure.

  2. Scroll down to the Network section.

  3. Toggle on Ad Blocking.


Profiles

Create profiles so that you can set custom schedules, control internet access, and apply content filters by profile.

Create a profile

From the Home tab

  1. Click on the Blue Plus in the top right.

  2. Select Add a Profile from the pop-up menu.

  3. Add a profile name.

  4. Select which devices to add to the profile.

  5. Tap Done.


Content Filters

Set restrictions for designated devices based on preset age ranges or content categories.

Set up Content Filters (from Discover tab)

From the Discover tab

  1. Click on eero Secure.

  2. Scroll down to the Profiles section and select Content filters.

  3. Select the profile for which you want to set up content filters.

  4. Tap the desired filter template and click Apply.

  5. Toggle on/off individual content filter categories as desired.


Set up Content Filters (from Profile)

From a Profile

  1. Select Content filters.

  2. Tap the desired filter template and click Apply.

  3. Toggle on/off individual content filter categories as desired.


Block apps

Block select apps for designated profiles.

Set up Block app (from Discover tab)

From the Discover tab

  1. Click on eero Secure.

  2. Scroll down to the Profiles section and select Block apps.

  3. Select the profile for which you want to block apps.

  4. Tap the apps you want to block and click Done.


Set up Block app (from Profile)

From a Profile

  1. Select Block apps.

  2. Tap the apps you want to block and click Done.


Allow & Block sites

Help prevent particular websites from displaying on certain family members’ devices.

Add a blocked site

From the Discover tab

  1. Click on eero Secure.

  2. Scroll down to the Profiles section and select Block & Allow Sites.

  3. Tap Add Blocked Site.

  4. Enter the URL of the website you wish to block.

  5. Select the Profiles for which you want to block the site (or select Network to block it for all users on the network).


To add an allowed site, follow these same steps but toggle to the Allowed tab and select Add Allowed Site on Step 3.


eero Internet Backup

Keep your Wi-Fi up and running when your wired connection goes down.

Activate eero Internet Backup

From the Home tab

  1. Tap on Internet and select eero Internet Backup.

  2. Toggle on eero Internet Backup to turn on.

  3. Click on Add a network. Select your network from the list and enter your password.


Data Usage

View historical data usage by profile or device with daily, weekly, or monthly snapshots.

View Data Usage activity

From the Activity tab

  1. Tap on the Data Usage block.

  2. Navigate between the Day, Week, and Month tabs, and the Profiles and Devices tabs. 3. Select a profile or device to view more details.


Activity Center

See how many filters eero Secure has performed and how many threats it has blocked.

View Scans and Threat Blocks activity

From the Activity tab

  1. Tap on the Scans or Threat blocks block.

  2. Navigate between the Day, Week, and Month tabs.

  3. Select a top device to view more details.

  4. To test your backup network, tap Backup test and then Test backups.

  5. To select which devices can use the backup network, tap Devices with access. Select the devices you wish to access the network and click Save.

  6. Alternatively, enable eero Internet Backup by toggling Allow Internet Backup in the device detail screen.



Notifications

Manage which eero Secure notifications you receive.

Manage notifications

From the Settings tab

  1. Select Notifications.

  2. Customize notifications to your liking


With Ezee Fiber, your eero Secure subscription is included at no additional cost, ensuring your connected home is protected with the best security features available. Safe browsing!