Storm Preparation

Weather the Storm with Ezee Fiber.

When inclement weather is on the horizon, preparing your home and safeguarding your technology can make a critical difference in your recovery. High winds, heavy rain, and power outages can cause lasting damage both to your property; and to the devices you rely on daily. Taking a few proactive steps - like securing windows, unplugging electronics, backing up important files, and planning for post-storm internet connectivity - can help protect both your space and your digital life.

hurricane in the gulf

How Ezee Fiber Prepares for Severe Weather So You Stay Connected

From emergency alerts to checking in with loved ones, reliable internet is essential during severe weather. Here’s how we—and you—can prepare for whatever nature brings.

Network Resilience

Our infrastructure is built with redundancy, backup power solutions, and smart routing to keep your service strong when the weather is severe. This is one of the reasons why Ezee Fiber has a 99.99% reliable network.

Region-Specific Storm Readiness

We tailor our response plans to the threats that matter in your area:

  • Texas: hurricanes, flooding, high winds, tornadoes

  • New Mexico: wildfires, dust storms, extreme heat, earthquakes

  • Washington: ice storms, snow, mudslides & heavy rains

24/7 Communication

Our local crews are trained and ready to respond quickly and safely. When a storm hits, they’re assessing, restoring, and communicating every step of the way. We also have customer service teams available to answer any questions 24/7.

eero Secure Advantage

Your eero Secure subscription helps keep your family connected and safe during severe weather. It allows you to use a mobile hotspot as a backup internet source to maintain your connection for critical updates during an outage. The service also guards against online threats common after storms and includes content filters to help manage your family’s online activity.

We're not just an internet provider. We're your neighbors too.

Repairs Done Right

If repairs are needed, we’ll communicate clearly and act quickly. We take before-and-after photos and are committed to leaving your property just like we found it. During high heat or heavy storms, some yard restoration (like sod or soil) may take a few days—but we won’t leave until it’s right.

Contact Us Directly

Save our support number so you can quickly report any issues. Our team is local, responsive, and here to help. Call us at 833-920-5400, email us, or use the chat feature, if you are able.

family gathered after a storm

Stay connected in the aftermath of a storm. Stay safe. Stay ready. Stay connected-with Ezee Fiber.

picture of lightning strikes

We are here to help in the aftermath. Restoration times may vary based on the damage, but our crews begin immediate assessment & repair efforts once it's safe.

hurricane off the coast of florida

Be prepared in the event of a hurricane or natural disaster with battery backup, surge protectors, and local file access ready to go.

Frequently Asked Questions

Yes, fiber-optic internet is less susceptible to weather-related outages than traditional copper lines or satellite internet. Since fiber transmits data using light signals through glass cables, it’s immune to electromagnetic interference caused by lightning or heavy rain.

If your home loses power, your internet service will go down unless you have a backup power source like a generator or an uninterruptible power supply (UPS) for your modem/router.

UPS devices can be purchased online or at electronics stores, typically costing between $50 and $200, depending on capacity. Portable generators range widely in price, from around $300 to over $1,000, depending on size and features. Investing in these backup solutions helps keep your internet—and other essential devices—running during outages.

Yes. Fiber-optic lines are often buried underground and are not affected by moisture or temperature changes the way copper cables are. This makes fiber more resilient during storms compared to cable, DSL, or satellite internet.

For maximum safety, unplug your router and modem during a lightning storm if you're not using a surge protector. Consider a backup battery or uninterruptible power supply (UPS) with surge protection to maintain internet access during short power outages.

While buried fiber lines are typically protected, above-ground lines can be vulnerable to fallen trees or flying debris. Ezee Fiber works with local crews to restore service as quickly as possible in the event of damage.

Protecting your connection starts with safeguarding your equipment. Before a storm, make sure your modem and router are plugged into a surge protector to guard against electrical spikes, and it’s a good practice to unplug electronics right before the storm hits to prevent surge damage.


It’s also crucial to fully charge all your devices, from phones to portable backup batteries, so you can stay informed and connected if the power goes out.


Restoration times vary based on the extent of damage, but our crews begin immediate assessment and repair efforts once it's safe. Our all-fiber network allows for quick rerouting and recovery in many cases.

As long as you have power (or a battery backup), Wi-Fi will work during a storm. Keep in mind that your internet access may still be affected by infrastructure damage beyond your home. Our team and crews will monitor and assess as soon as it is safe to do so.

If you have a question, need to troubleshoot, or just want to chat with a real person, our customer service team is here 24/7. Contact us anytime.

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