Ready right out of the box
The eero mobile app can help you set up your Wi-Fi in minutes. Simply download the eero mobile app (google play store or iOS app store), plug your eero device into your modem, and the eero mobile app will guide you through the setup.
Whether you’re new to the eero mobile app or just need a refresher, this document will help guide you through basic features to set up and manage your eero network.
Create an account
Upon first opening the eero mobile app, you will be prompted to create an eero account through a guided setup process.
Make sure you have the following to get started:
Mobile device with a data connection. (If you don’t have access to a data connection, see our workaround instructions here.)
eero mobile app.
At least one eero gateway (the eero Beacon and eero 6 extender can only be added to an existing network).
Internet service provided into your home.
Cable or DSL modem.
Open the eero mobile app and tap the New to eero? button.
Log in with your existing Amazon account or create a new eero account with your email or phone.
If creating a new account, enter in the verification code sent via SMS or email.
Network setup
Your gateway is the primary eero device connected to your modem and is needed to establish your network. The eero mobile app will guide you through setting up your eero gateway in the following steps.
Tap Start Setup.
Confirm you have the listed items and tap Start.
Disconnect your old modem and router from power, then tap the Blue arrow.
Connect your eero gateway to your router using the provided Ethernet cable and tap the Blue arrow.
Plug your eero gateway into power, then plug your modem into power, and tap the Blue arrow.
Once your eero gateway is recognized, choose a location for your device.
Create a name and password for your Wi-Fi network, then tap Blue arrow.
Once your receive the confirmation of a successful set up, tap the Blue arrow.
If you are done setting up your network, tap Finish Setup, or select Add Another eero Device to add additional devices.
Add a device
You can add additionaleero devices to extend your network. eero devices can connect to your gateway wirelessly or using an Ethernet cable.
From the Home tab, tap on the ‘ +‘ in the top right.
Tap Add or Replace an eero Device.
Tap Add eero Device.
Plug in your new eero device to an outlet and tap Next.
Once your new eero device is recognized, choose a location for your device.
The device is now added. Tap Finish Setup, or select Add Another eero Device to add additional devices.
Remove a device
eero devices can be removed from the network in a few simple steps.
From the Home tab, tap the device you wish to remove.
Select Advanced.
Tap Remove to remove your eero device.
Tap Remove from network at the bottom of the screen.
Confirm removal by tapping Remove.
Profiles
Create profiles so that you can set custom schedules, control internet access, and apply content filters by profile.
Create a profile
From the Home tab
Tap on the ‘ + ‘ in the top right.
Select Add a Profile from the pop-up menu.
Add a profile name.
Select which devices to add to the profile.
Tap Done.
Guest network
eero allows you to use a guest network to share your home Wi-Fi with others.
Note: You can disable the guest network at any time by following the steps below and toggling Enable to Off. Any devices connected to the guest network will lose connectivity.
1. Tap on Settings tab.
2. From the menu, select Guest Access.
3. To enable your guest network, toggle Guest Access to On.
Pausing Wi-Fi devices
Pause your Wi-Fi network by setting schedules for specific profiles or devices.
From the Home tab, tap the profile or device for which you want to set a schedule.
Select Add a Scheduled Pause.
Update the schedule name, start time, end time, and frequency for the scheduled pause, then tap Save.
Data Usage
View data usage on your Wi-Fi network, including by device or profile.
From the Activity tab, tap Downloaded Data to view the overall Wi-Fi data usage.
Tap Show Live Usage to view current Wi-Fi data usage.
Tap the ‘ x’ in the upper left corner to go back.
Speed test
The speed test analyzes the upload and download speeds at your gateway eero.
From the Activity tab, tap a tile on the Internet section.
Tap Run Speed Test.
Update password
Easily change your Wi-Fi network password as needed.
From the Settings tab, select Wi-Fi password.
Tap Edit password to change your password.
Enter in your new password, and tap Save.
Software update
Help ensure your Wi-Fi network is always up to date.
Note: If there is a software upgrade available for your network, follow these instructions to start the upgrade process.
From the Settings tab, select Software updates.
Tap Install Now to update your system.
Tap the Yes, update now button.
Notifications
Manage which notifications you receive in the eero mobile app.
From the Settings tab, select Notifications.
Customize notifications to your liking.