Delivering High-Performance Fiber Connectivity, Customer Obsession & Meaningful Local Impact across U.S. States

Original article can be found at Business Honor

Ezee Fiber was founded to provide high-quality fiber infrastructure with simple, reliable, and competitively priced connectivity. From the start, the company has focused on thoughtful growth—expanding its network and serving customers with precision for long-term sustainability.

CEO Matt Marino brings experience from large cable companies, and the partnership with I Squared Capital enables scalable expansion without sacrificing service quality. By combining advanced technology, transparent pricing, and exceptional support, Ezee Fiber makes high-speed internet stress-free and accessible.

Headquartered in Houston, the company now serves New Mexico, Washington, Oregon, Michigan, and Illinois, delivering fast, dependable internet with transparency, community trust, and a customer-first approach.

What core services does Ezee Fiber provide to residential, business, and enterprise customers, and how do these services support their connectivity and digital communication needs?

Ezee Fiber addresses common frustrations with traditional cable and legacy ISPs—confusing pricing, hidden fees, inconsistent service, and surprise rate hikes. It was built to operate differently.

There are no gimmicks—no teaser rates, unexpected increases, or complicated contracts. Customers receive transparent pricing and straightforward service. Combined with advanced fiber technology, this delivers symmetrical speeds, reliable performance, and low latency beyond legacy cable.

Beyond technology, Ezee Fiber prioritizes a customer-first experience from sign-up and installation to ongoing support, pairing high-performance fiber with fair pricing and clear communication to be a trusted partner rather than just another ISP.

How does Ezee Fiber design and implement customized fiber infrastructure for multi-family developments to ensure long-term scalability, reliability, and seamless integration with existing building systems?

Ezee Fiber builds service quality and reliability on a culture of customer obsession, continuously monitoring feedback, reviews, and performance metrics to enhance the network for remote work, gaming, streaming, and multi-device households.

Investments in advanced fiber infrastructure deliver low latency, symmetrical speeds, and consistent uptime, earning national recognition, including PCMag’s Fastest ISP for Gaming 2026, Fastest ISP in the U.S. (2024, 2025), and multiple Nextdoor Neighborhood Fave awards. By combining advanced technology with attentive service, Ezee Fiber provides connectivity residents can rely on every day—and when it matters most.

How do the performance recognitions from Speedtest by Ookla and PCMag translate into real-world benefits for residents, particularly in high-density apartment environments?

Ezee Fiber customers consistently report feeling they have a dependable internet partner. A 99.9% reliability rating reflects that commitment—supporting remote work, businesses, schoolwork, shopping, and gaming.

During a recent Houston hurricane, while many networks were down for weeks, Ezee Fiber was restored in about two days. Team members stayed onsite to monitor generators and network operations, reconnecting residents quickly. Though recognition isn’t the goal, customers often view the company as heroes for restoring connectivity when it mattered most.

To grow this rapidly and maintain consistency, you must have built a strong culture and alignment around certain leadership principles. What would those be?

Under CEO Matt Marino, Ezee Fiber follows several guiding principles during rapid expansion:

• Relentless customer obsession: Every decision—from installation to service—puts the customer first, driving long-term growth.
• Accountability: Leadership monitors performance daily, addresses challenges, and continually improves.
• Relationship focus: The company builds strong partnerships with employees, municipalities, contractors, and communities to foster trust and stability.
• Disciplined execution: Clear goals, regular progress reviews, and milestone celebrations keep teams aligned and maintain growth momentum.

What technology approach separates Ezee Fiber?

Ezee Fiber embraces emerging technologies to enhance performance and customer experience. Through its partnership with eero, it delivers Wi-Fi 7 with faster speeds, lower latency, and improved device handling—supporting seamless gaming, smart homes, and remote work.

What sets Ezee Fiber apart is its value: advanced technology at a competitive price. The company believes premium performance shouldn’t cost more. With transparent pricing and responsive support, it is redefining customer expectations for internet service.

How does Ezee Fiber maintain a focus on being local while expanding across multiple U.S. regions?

Ezee Fiber embeds community focus in every stage of its expansion. Building a 100% fiber network depends on trusted local relationships, skilled regional teams, and close coordination with municipalities. The company collaborates with city officials, utilities, and neighborhood associations to streamline the permitting process, minimize disruptions, and maintain open communication.

Hiring experienced local teams supports community priorities, creates jobs, and fosters workforce development. With over $1.25 billion invested in infrastructure over the past 18 months, Ezee Fiber combines scale with responsibility. In 2025, its Community Relations teams contributed over $400,000 through 660 events, partnered with 434 organizations, and participated in 104 donation events—demonstrating a commitment to connectivity and meaningful community impact.

What is the company’s community relations approach and how do you know it’s working?

Ezee Fiber’s approach rests on four pillars: digital learning, technology, STEAM, and community support, guided by local feedback. School districts, nonprofits, and community centers act as trusted partners, helping co-create programs that address real needs.

For example, when seniors need telehealth skills or students need homework support, Ezee Fiber builds targeted programs. Its Digital Learning Program, in partnership with ISDs and community centers, offers workshops for kids, teens, seniors, and individuals with disabilities, covering telehealth, online homework, financial literacy, screen time, and online safety.

Impact is measured by trust and momentum: partners return and bring new collaborations. One example is sponsoring the Financial Literacy Summit in King County, giving youth ages 14–24 hands-on money skills, mentorship, and career-building opportunities.

Beyond setting up regional offices with local staff, what else does Ezee Fiber do to show communities it cares?

Beyond supporting local teams, Ezee Fiber shows up in small, intentional, deeply human ways, because real connection happens in moments that don’t make headlines. We focus on the fibers that make up each community—the neighbors, first responders, teachers, and families stretching a dollar.

In Texas, we partnered with the Needham Fire & Rescue team and three local fire departments to visit 85 homes, check and install smoke detectors, donate 1,256 batteries, and connect face-to-face with residents—no agenda, just neighbors looking out for neighbors.

In New Mexico, we sponsored The Ask Academy STEM Robotics team’s travel to the finals in Dallas. We also supported the Scouts of America at the Washington State Fair, promoting youth development and engaging our partners at eero to strengthen our commitment to education and partnerships.

You also have a government relations team. What led to the decision to create this team, and what are they focused on?

Ezee Fiber operates at the intersection of telecommunications, construction, and public infrastructure, making government relations essential. Our Government Affairs team is the ‘tip of the spear,’ securing local approvals like franchise agreements, right-of-way (ROW) permits, pole attachments, and utility coordination. With ROW access and construction standards varying by jurisdiction, the team ensures approvals are obtained efficiently and disputes are resolved before they delay builds.

Fiber deployment can also create community sensitivities—road cuts, restoration, and neighborhood disruption. The team works with elected officials before, during, and after construction to manage expectations, address complaints, and highlight the economic benefits fiber brings to residents and businesses. Strong government relations position Ezee Fiber as a trusted partner in closing the digital divide while advancing expansion across the six states we serve.

Matt Marino - CEO

Matt Marino has led Ezee Fiber since 2023, bringing extensive fiber optic industry experience. A seasoned telecommunications veteran, he spent 15 years in senior operations, sales, marketing, and finance roles at Altice USA, Charter Communications, Time Warner Cable, and Insight Communications.

Before joining Ezee Fiber, Matt was Executive Vice President of Consumer Services at Altice USA, overseeing the residential business. He led sales, marketing, brand, product, customer experience, and digital teams supporting Optimum and Suddenlink broadband, TV, and phone services, as well as Optimum Mobile wireless.