Question 1

What happens during installation?

Accepted Answer

We make it Ezee to switch! Watch this What to Expect During Installation video to learn more.

Question 2

Which equipment will be installed with Ezee Fiber? What is included and what is additional?

Accepted Answer

Ezee Fiber Internet plans include:
- A fiber optic cable, which will bring the fiber connection into your home.
- An Optical network device which will provide wired connectivity to devices throughout your home.
- An Ezee Fiber Wi-Fi router is included.

Question 3

Do I need to be home for the installation?

Accepted Answer

An adult who is 18 years or older must be present during the installation process.

Question 4

What happens to my existing TV and Phone Service?

Accepted Answer

More customers are cutting the cords on phone service and using wireless phones. There is no need for bulky equipment, various cabling, or satellite dishes. Use Ezee Fiber for high-speed, fiber optic internet to stream local TV through popular streaming services using smart TVs or streaming devices like a Firestick or Apple TV.

Question 5

I didn’t sign up for Ezee Fiber– why are you on/near my property?

Accepted Answer

In order to bring Ezee Fiber Internet to a new area, a whole lot of heavy lifting has to happen. Our professionally designed systems require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property. We work with the appropriate local authorities to obtain the rights to utilize these locations, just like other service providers (such as water and electricity).

Question 6

Will you move my flowers, potted plants, or other items I’ve placed in the right-of-way or other easement before you build in my yard?

Accepted Answer

Unfortunately, we are unable to move or to care for plants or obstructions that have been placed in the right-of-way or easements where we have been authorized to build. Before construction crews come into your neighborhood to build our network, we will leave door hanger notifications so that you have time to move your plants or obstructions into a safe spot.

Question 7

Will my property be disturbed during the installation of service?

Accepted Answer

All construction happens in the public right of way. The right of way houses utilities including power, water, and in this case the conduit which will carry fast, reliable internet to homes in your neighborhood. Ezee Fiber works to mitigate any potential mess or disruption, we take precautionary measures such as using tarps and boards. Our aim is to minimize the impact on your property and be considerate of your space. We assure you that every effort is made to keep disturbances as minimal and non-intrusive as possible. Furthermore, once the installation is complete, we will diligently restore everything to its original state, ensuring your property returns to its prior condition.

Question 8

What is a public “Easement” or “Right of Way”?

Accepted Answer

A public "Easement" or "Right of Way" refers to specific portions of your property that are owned by the city for the purpose of accessing and maintaining city utilities. When Ezee Fiber collaborates with the city for the construction of its fiber network, it involves working within these designated areas on your property. A utility "Easement" grants the utility the right to utilize and access a defined portion of your property for activities related to the construction, operation, and maintenance of various utilities, including telecommunications, gas, electric, water, and sewer lines.

Question 9

Where will the wires run? Overhead or underground?

Accepted Answer

The routing of fiber-optic internet service wires is typically determined by the existing infrastructure of your electric service. In cases where your power service is currently underground, the new fiber connection will also be installed underground. To ensure a smooth installation process, please share with us the location of private underground lines for systems such as irrigation sprinklers, landscape lighting, pool equipment, invisible fences, or other similar private systems. This collaboration will help us avoid any interference or disruptions to your existing systems and facilitate the seamless integration of the new fiber-optic internet service.

Question 10

Construction has been occurring in my neighborhood and my home is on Ezee Fiber’s route, when can I get service?

Accepted Answer

See when available for your home to get in line and stay up to date on construction and be the first to know when installation appointments open. You might see crews working in your yard one day and then see nothing for a few more weeks. We are working behind the scenes and throughout the neighborhood to ensure your entire community has a 100% fiber connection.

Question 11

Does Ezee Fiber restore my grass and sprinklers?

Accepted Answer

Certainly, Ezee Fiber ensures the restoration of your landscaping and the repair of any damage to sprinkler systems caused during construction. The crew engaged in the construction process takes meticulous care, employing techniques such as careful digging or potholing to prevent damages in the first place. If an oversight does occur, any missed damages are fixed, restoring your landscaping and sprinkler systems to their pre-construction condition.

Question 12

Why are there flags in my yard and grass painted with lines? Will it go away?

Accepted Answer

Prior to construction, our crews collaborate with USIC, the nation's largest provider of public utility location services. In preparation for construction, USIC marks existing utilities in the public right-of-way using flags and/or environmentally friendly chalk. It is important to note that the paint applied typically has a temporary lifespan, lasting only a few weeks before fading or washing away. Please do not remove these flags for any reason, they are placed to ensure the safety of you, your family, your neighbors, and our crews.

Question 13

Who do I contact if I have questions about your construction process?

Accepted Answer

If you have questions, please contact us via phone 346.644.3788 in TX or 505.785.7200 in NM or email us at construction@ezeefiber.com

Question 14

How do I make a payment?

Accepted Answer

It’s easy! You can log into the Ezee Fiber website by entering your email address and password, then select the 'Make a Payment' button. You can review your monthly charges, pay your bill and easily update your payment method. We accept Visa, Discover, American Express, Diners Club, and MasterCard.

Question 15

What are my payment options?

Accepted Answer

We accept Visa, Discover, American Express, Diners Club, and MasterCard. Your initial payment will be processed on the day of your service installation, with subsequent monthly payments occurring on the same day thereafter.

Question 16

Will I receive a paper bill each month?

Accepted Answer

You will not receive a paper bill. You can log into your Ezee Fiber Customer Portal at any time to access your monthly statements and update your contact information and payment method.

Question 17

How do I access my account?

Accepted Answer

It’s easy! You can login HERE

Question 18

Will my bill go up?

Accepted Answer

No, Ezee Fiber has Lifetime pricing. The price is a flat rate and there are no price increases, ever, for the speed you choose today. The price remains the same for life! No taxes or hidden fees. No data caps. No contracts. No installation fees. No fine print. No gimmicks.

Question 19

What should I expect on my first bill?

Accepted Answer

You are billed for service once your installation has completed. We bill one month in advance and monthly thereafter. There are no installation charges, taxes, or fees. With Lifetime pricing, your bill will not change.

Question 20

Can I pay my bill by phone?

Accepted Answer

If you have questions about your bill or would like to make a payment over the phone, please contact us at 346.644.3788 in TX or 505.785.7200 in NM.

Question 21

How do I set up automatic payments?

Accepted Answer

You can log into the Ezee Fiber website by entering your email address and password and select 'Make a Payment' on the left-hand navigation, then auto payment. In the portal, you can update your payment method and your credit card information. Ezee Fiber will automatically bill the card on file. We accept Visa, Discover, American Express, Diners Club, and MasterCard. Your initial payment will be processed on the day of your service installation, with subsequent monthly payments occurring on the same day thereafter.

Question 22

What is fiber internet?

Accepted Answer

Fiber internet, also known as fiber-optic internet or simply "fiber", is a form of broadband that uses a network of bundled tiny glass fibers called fiber optic cables to deliver internet service via light waves. It offers incredibly fast upload and download speeds, low latency, and high reliability.

Question 23

What are the benefits of fiber internet?

Accepted Answer

Using fiber internet can enable smooth video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and households with multiple (heavy) internet users.

Question 24

How fast is fiber internet?

Accepted Answer

Hardwired we can offer up to 8 Gig if the customer has a multi-gig Ethernet card. Wi-Fi speeds can vary based on home design and wireless device.

Question 25

How does fiber internet work?

Accepted Answer

Fiber internet works by sending pulses of light through fiber-optic cables made of hundreds of thin glass or plastic strands, each about the size of a human hair. At the transmitting source, the light signals are encoded with data, and then transmitted to the receiving end, where the light signal is decoded as data. These light signals travel at the speed of light, resulting in high-speed and reliable internet connections.

Question 26

How is fiber internet installed?

Accepted Answer

Fiber internet, or Fiber to the Home, can be installed in a variety of ways. With Ezee Fiber, the installation process includes three main steps:
1. Ezee Fiber places underground fiber optic cables along a meticulously planned and approved engineered route.
2. Fiber is then run underground to a small utility box outside your home called an Optical Network Terminal (ONT). The ONT contains the hardware needed to connect the fiber optic cable to your home's optical network.
3. Lastly, an Ezee Fiber technician will come to your home and install the router and connector and conduct tests to ensure speeds and a successful installation.

Question 27

What is the difference between fiber and cable internet?

Accepted Answer

Aside from the method and material used to transmit data, the biggest difference between fiber and cable internet is symmetrical vs. asymmetrical connection. A symmetrical connection means that the upload and download speeds are equal. An asymmetrical connection means that the download speed is faster than the upload speed. One of the biggest advantages of fiber internet is that it provides a symmetrical connection. Cable internet typically relies on copper wires to deliver Internet. Cable was initially designed to bring TV and not internet to homes.

Question 28

Is fiber internet available in my area?

Accepted Answer

Check to see if Ezee Fiber is available in your area by entering your address HERE.

Question 29

What is a good download speed and upload speed?

Accepted Answer

Depends on the number of devices being connected at the same time in one household as well as their usage. We recommend 1 Gig or higher service to provide enough bandwidth for all users in the home, whether they game or stream or everything in between.

Question 30

Are there any data caps on my internet connection?

Accepted Answer

Absolutely not! There is NO data shortage on our network so there are no caps or limits to the amount of data you can send or receive.

Question 31

What is 1 Gig Internet?

Accepted Answer

A single Gigabit contains 1 million bits, meaning 1 Gig transfers data at 1000 million bits per second. Other names for “1 Gig internet” are “1000 Mbps”, "1,000 megabits", “1G” or “1 Gbps”. A 1 Gig internet connection enables you to connect multiple devices and multiple users simultaneously. By using the same math, 2 Gig transfers data at 2000 million bits per second, 5 Gig transfers data at 5000 million bits per second, and 8 Gig transfers data at 8000 million bits per second.

Question 32

How do I test my internet speed?

Accepted Answer

You can test your speed on your Ezee Fiber app or check out our Speed Test Tool.

Question 33

Is there a difference between business fiber internet and fiber internet for home?

Accepted Answer

Business fiber has higher line capabilities and is designed and installed to provide the best possible uptime. Most instances of business fiber are called FTTB, or fiber to the business. This refers to a fiber optic line that runs directly to your business from the nearest available fiber node. This results in faster internet speeds.

Question 34

Can my business use Ezee Fiber?

Accepted Answer

Yes, we offer commercial accounts to support your business. Ezee Fiber delivers symmetrical bandwidth that enhances the productivity of your daily business operations. Our enterprise fiber internet delivers fast speeds with rock-solid reliability built on an underground network that will save you on internet expenses too!

Question 35

What business fiber internet plans do you offer?

Accepted Answer

While a 1 Gig plan will likely meet the needs of most businesses, businesses who do substantial downloading, uploading, or have a high number of users (50+) may find a higher Gig plan to be a better option. Ezee Fiber offers plans from 1 Gig up to 100 Gig, which allows us to customize plans to fit your business needs for today and tomorrow.

Question 36

Is there technical support for business fiber internet?

Accepted Answer

Ezee Fiber is a local fiber internet provider, which means our technicians are local, our customer service team is local, and our technical support team is local. We're available 24/7, rain or shine, to help keep you and your business connected at all times.

Question 37

Can I get a static IP for my business?

Accepted Answer

Yes, you can! Ezee Fiber offers tailored solutions to fit your business needs.

Question 38

Can my institution use Ezee Fiber?

Accepted Answer

Yes, Ezee Fiber is proud to serve local schools, universities, and educational institutions. We offer high-speed fiber internet solutions tailored to meet the needs of educational institutions.

Question 39

What are the benefits of fiber internet for schools / universities / educational institutions?

Accepted Answer

Fiber internet offers a suite of benefits that allow teachers to integrate video directly into their lesson plans for seamless and holistic learning. Faster speeds allow students to access information quicker, and a stable network can handle large numbers of users without jeopardizing speeds.

Question 40

What are the benefits of fiber internet for city / county / municipal government services?

Accepted Answer

Fiber internet offers multiple benefits to satisfy the increasing digital demand of local governments, services, and businesses. Learning can be extended, healthcare can be digitized to improve quality of life for patients as well as better access to physicians and services. Government services can be moved online, allowing for increased efficiency while allowing citizens to interact with their local government.

Question 41

What is streaming TV?

Accepted Answer

Streaming is the new era of receiving live TV over the Internet. Streaming is the digital distribution of content over the Internet instead of using a traditional cable or satellite connection. Streaming services deliver live TV and on-demand content, so you can watch what you want, when you want. You tailor your TV package to suit your viewing needs and avoid contracts and equipment rental fees. Streaming coupled with Ezee Fiber's 100% fiber network facilitates the newest, fastest, and most reliable way to stream with ease.

Question 42

How do I stream TV over the internet?

Accepted Answer

Streaming TV is simply video content delivered over the internet instead of a cable in the ground or a dish on the roof. Watch on a TV, tablet, phone, laptop, or wherever you want—no muss or fuss. If you have a decent internet connection, you're ready to stream via streaming applications such as Netflix and Hulu.

Question 43

Can you watch TV with fiber internet?

Accepted Answer

It's never been easier to watch what you want when you want. If you don't have a smart TV, you can use a Roku Stick, Amazon Fire Stick, or an Apple TV that connects the TV to the internet via Wi-Fi. Once connected, content can stream over the internet to your TV. You will need a device for each TV. With the device attached to your TV, you will be able to browse channels directly on your TV screen. If you have a smart TV, you simply connect to the network and begin streaming through the built-in services.

Question 44

What internet speed do I need for streaming?

Accepted Answer

The minimum is 50 Mbps, but we recommend 1 Gig or higher service to provide enough bandwidth for all users in the home. The speed depends on the number of devices being connected.

Question 45

Are there charges for premium providers, or are we responsible for streaming subscriptions?

Accepted Answer

You have the option to get those subscriptions independently, and we can gladly walk you through those choices. We also recommend our customers use Youtube TV to find the best live TV alternatives if you want to move away from traditional cable.

Question 46

How does Wi-Fi work?

Accepted Answer

Wi-Fi is the radio signal sent from a wireless router to a nearby device, which translates the signal into data you can see and use. The device transmits a radio signal back to the router, which connects to the internet by wire or cable.

Question 47

What is the difference between Internet and Wi-Fi?

Accepted Answer

The main difference between Wi-Fi and the internet is that Wi-Fi is a wireless technology that connects devices to the internet, while the internet is a global network that connects devices around the world. Wi-Fi refers to a type of wireless connection, while the Internet is what Wi-Fi connects to. You can't have Wi-Fi without Internet, but you can access the Internet without Wi-Fi—most commonly via a wired connection or by using cellular data.

Question 48

Will I get Gigabit speeds when I connect to the Wi-Fi access point provided by Ezee Fiber?

Accepted Answer

Wi-Fi 6 technology is intended to maintain speeds as more devices are added to your Wi-Fi network; however, several factors affect Wi-Fi speed, including distance to the access point, interference from other wireless signals, materials used in the construction of your home, the device you are connecting to, and many others. Generally, Wi-Fi speeds will not be as fast as a wired connection.

Question 49

What is the difference between Wi-Fi 6, Wi-Fi 6e, and Wi-Fi 7?

Accepted Answer

Wi-Fi 6E is an extension of Wi-Fi 6, but brings faster speeds, lower latency, and more network security. It offers higher capacity with an additional spectrum and no overlapping channels. There's less interference, and it delivers a higher throughput. Wi-Fi 7 enables significantly faster speeds by packing more data into each transmission. 320 MHz channels are twice the size of previous Wi-Fi generations—which is somewhat like using a semi-truck to move boxes, compared to a moving van.

Question 50

Can I use my own Wi-Fi System or Router?

Accepted Answer

Yes, if you own a Wi-Fi router or access point it will continue to work as it does today. We recommend using Ezee Fiber's Wi-Fi router, which is free of charge and has several advantages. However, if you prefer to use your own router, you can do so as long as it is compatible with our fiber network.

Question 51

What is mesh Wi-Fi?

Accepted Answer

Mesh Wi-Fi is a wireless network that uses multiple access points to provide a strong, reliable Wi-Fi connection throughout a home or business. Mesh Wi-Fi systems are a good option for large spaces where a single router can't provide adequate coverage.

Question 52

How does Ezee’s Fiber to the Home benefit my community?

Accepted Answer

Fiber optic technology stands out as the fastest available option for internet connectivity, providing unparalleled speeds. Unlike shared connections, fiber optics offers reliable speeds that significantly enhance user experiences. The investment in fiber optics not only addresses current demands but also prepares our communities for the evolving technological landscape, ensuring that we stay ahead of the curve and ready for future advancements.

Question 53

Is there a bulk discount with single family development internet?

Accepted Answer

Yes. With bulk service offerings we can deliver faster speeds at better pricing.

Question 54

What are the costs for single family developments?

Accepted Answer

In a nutshell, there is no capital investment required. Contact us below.

Question 55

Can you provide community Wi-Fi for my master planned community?

Accepted Answer

Yes we can. We can incorporate community Wi-Fi as a part of your community's tailored fiber solution.

Question 56

Is the internet access to residents private or shared in a building?

Accepted Answer

Internet will be available to all residents at the apartment unit with an individual router which gives private Wi-Fi access to each resident.

Question 57

What speeds of internet services will be offered for the apartment units?

Accepted Answer

Ezee Fiber will offer all standard speeds ranging from 1 Gbps to 8 Gbps.

Question 58

Does my leasing office get Wi-Fi? How much does it cost to get internet access to leasing office?

Accepted Answer

Ezee Fiber will provide complimentary services to the leasing office area.

Question 59

Is there a bulk discount with internet signup for an entire apartment building?

Accepted Answer

Yes, the bulk internet pricing is heavily discounted.

Question 60

How long will it take to get Ezee Fiber to build services to my building?

Accepted Answer

Our typical build time is under 120 days excluding the permitting time.

Question 61

Will there be outages with the current provider while Ezee Fiber is building services to the building?

Accepted Answer

Your building will continue to have access with your current provider without any outages caused by Ezee Fiber. We will just be adding another option once we are done. The other options continue to remain available.

Question 62

Do you wire every apartment unit or is this general Wi-Fi across the property?

Accepted Answer

We individually wire each unit so every resident gets unparalleled access to high-speed internet at all times.

Question 63

Who is responsible for the equipment such as modem and router in individual apartment units?

Accepted Answer

The resident is responsible for the equipment placed inside the unit once their services gets installed. There is no liability to the property owner.

Question 64

What are the advantages of fiber internet for residents at my property?

Accepted Answer

Fiber is the fastest and the most secure form of internet available today. This is the latest technology for delivering high speeds seamlessly to optimize workloads and efficiency for every resident. The inclusion of fiber to the property enhances the customer experience of the residences where they get to enjoy watching their favorite streaming shows and connect multiple devices with multi-gig speeds.

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What to expect from construction to connection

1. During Construction

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3. During installation

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