Ezee Fiber vs. Ziply Fiber: Which Internet Provider is Best?

Choosing the right internet service provider is no longer about just getting online. It's a means of ensuring your digital life runs smoothly. If you're working from home, streaming your favorite shows, or managing a small business, the difference between a good and great internet connection can impact your daily life in countless ways. If you're weighing your options between Ezee Fiber and Ziply Fiber, we've got you covered. Let's break down what makes each provider unique and help you determine which one might be the better fit for your needs.

Internet Overview: Ezee Fiber and Ziply

Ezee Fiber is a fiber internet provider focused on delivering straightforward, high-quality connections with an emphasis on local service and customer satisfaction. With a community-first approach, Ezee Fiber has built a reputation for reliability and transparency in the markets it serves.

Ziply Fiber, on the other hand, emerged in 2020 after acquiring Frontier Communications' Northwest operations. They've been investing heavily in expanding their fiber network across Washington, Oregon, Idaho, and Montana, positioning themselves as a player in the Northwest region's internet landscape.

Key Factors to Consider When Choosing an Internet Provider

When selecting an internet provider, it's important to evaluate several critical factors to ensure the service aligns with your needs.

Speed and Reliability

Fiber internet is known for its fast and reliable connections, but performance can vary between providers. Key factors to consider include maximum speeds, symmetrical upload/download speeds, consistency during peak times, and the provider's uptime track record.

Pricing and Contracts

Internet service pricing is often confusing, with hidden fees, promotional rates, and long-term contracts. Customer-friendly providers offer clear pricing without surprises like installation fees, equipment rentals, or early termination charges.

Customer Support

Even the best internet service occasionally needs support. When issues arise, having responsive, knowledgeable, and friendly customer service can make all the difference between a minor inconvenience and a major frustration. Look for local support versus overseas call centers, average wait times, availability of support (24/7 or limited hours), and customer satisfaction ratings.

Features and Perks

Beyond the basic connection, many providers offer additional features that might enhance your internet experience or provide better value. These might include things like Wi-Fi equipment quality, security features, bundling options, special programs for certain customers (like low-income households), or unique service guarantees.

Comparing Ezee Fiber vs. Ziply

When choosing between Ezee Fiber and Ziply, it’s important to compare their offerings to determine which provider best suits your needs:

Speed and Symmetrical Service

Ezee Fiber offers truly symmetrical speeds across all its plans, meaning your upload speeds match your download speeds. This is particularly valuable for remote workers, content creators, and anyone who needs to share large files online. Their base plans typically start at 2 Gig symmetrical and go up to 8 Gigs.

Ziply Fiber also provides symmetrical speeds on their fiber plans, with offerings ranging from 100 Mbps to 2 Gigs in select locations. While their top-end speeds can be impressive, availability varies significantly by location.

Pricing Transparency

Ezee Fiber has built its reputation on straightforward pricing. What you see is what you get—no hidden fees, no arbitrary price hikes after promotional periods, and no contracts locking you in. Their pricing philosophy centers on fair, consistent rates that don't require haggling or watching the calendar for when your "special rate" expires.

Ziply Fiber has worked to distance itself from the problematic pricing practices of its predecessor (Frontier), but still employs some traditional telecom pricing strategies. They offer promotional rates that increase after a certain period, and while they've moved away from requiring contracts, their pricing structure isn't quite as transparent as some customers might prefer. For example, Ziply’s free installation is typically part of a promotion and might not always be included.

Customer Experience

Ezee Fiber emphasizes local, responsive customer service with support teams based in the communities they serve. This local approach often translates to more personalized support and faster resolution times. All of this means a more consistent service experience.

Ziply Fiber has invested in improving customer service compared to Frontier's previous reputation, but the company was recently purchased by BCE (a Canadian company). It remains to be seen the impact this could have on customer experience. While some customers report positive experiences, others note inconsistencies depending on location and specific issues.

Extra Features

Both providers offer impressive features, but Ezee Fiber stands out by focusing on a premium internet experience tailored specifically to your needs, rather than tacking on unnecessary add-ons you won’t use, and delivering a service built around reliability, speed, and convenience.

Key features include:

• Professional Installation: Ezee Fiber’s skilled technicians handle the entire setup process, ensuring your high-speed internet is installed flawlessly and hassle-free — all at no cost to you.
• Cutting-Edge Wi-Fi 7 and Wi-Fi 6E Included: Ezee Fiber takes connectivity to the next level with eero's latest Wi-Fi technology included in every plan. Choose between the eero Max 7, covering up to 2,500 sq. ft., or the eero Pro 6E, covering up to 2,000 sq. ft. — a value of up to $600! The Max 7 delivers blazing-fast speeds, while the Pro 6E ensures gigabit+ wireless coverage throughout your home with speeds up to 2.3 Gbps. Say goodbye to dead zones and hello to uninterrupted, high-speed internet.
• Enhanced Security and Seamless App Convenience: Each eero device is equipped with advanced encryption and top-tier security protocols to keep your network safe. With the eero app, available on both iOS and Android, users can easily set up and manage their Wi-Fi network with ease and efficiency. Ezee Fiber even includes an eero Secure subscription for all customers.
• Reliable Whole-Home Wi-Fi Coverage: Enjoy uninterrupted connectivity in every corner of your home with our advanced Wi-Fi solutions. For larger spaces, expand your network effortlessly by adding a mesh Wi-Fi system with an additional router.
• Streaming TV: Tailor your entertainment experience with streaming options perfectly matched to your preferences, integrated with your internet service for ultimate convenience.
  

Ziply Fiber offers various additional services including phone service and, in some areas, TV options. They also periodically run special promotions that might include free installation or equipment.

Pros and Cons of Each Provider

Ezee Fiber Pros and Cons

Pros:

• Industry-leading 8,000 Mbps symmetrical speeds
• Lifetime pricing with no increases ever
• Ultra-low 3 millisecond latency
• Premium eero router included
• 24/7 local customer support
  

Cons:

• Currently available in areas throughout TX, NM IL, and WA
  

Ziply Fiber Pros and Cons

Pros:

• Fastest speeds available up to 2,000 Mbps (2 Gig symmetrical)
• Affordable starting prices at $20/month for 100 mbps
• No contracts or data caps
• Wi-Fi router included
• 30-day money-back guarantee
• Coverage across the Northwest: WA, OR, ID, and MT
  

Cons:

• Promotional pricing increases after 12 months
• Router rental fee of $10/month
• Higher latency compared to dedicated fiber providers (9-16ms vs 3ms)
• Customer service quality can vary by location
• Limited availability outside Northwest region
• Still expanding fiber network in some rural areas
  

Who Should Choose Ezee Fiber vs. Ziply?

The right choice for you largely depends on your needs and what’s available in your area.

Ezee Fiber is likely better for you if:

• You value pricing transparency and predictability above all
• You need symmetrical speeds for work or content creation
• Local, personalized customer service is important to you
• You prefer a straightforward internet experience without upsells
• You're in their service area and want a community-focused provider
  

Ziply Fiber might be the better choice if:

• You're located in their Northwest service territory, where Ezee Fiber isn't available
• You're interested in bundling multiple services
• Their current promotional pricing offers significant short-term savings
  

When comparing Ezee Fiber vs. Ziply Fiber, both providers offer quality fiber internet service, but with different approaches and strengths. Ezee Fiber stands out for its transparent pricing, symmetrical speeds, and local customer service approach, making it an excellent choice for those who value simplicity and consistency. Ziply Fiber offers coverage throughout the Northwest with competitive speeds and additional service options, although it has a more traditional telecom pricing structure.

The "best" provider ultimately depends on your specific needs, location, and priorities. If both are available in your area, Ezee Fiber's customer-friendly approach and transparent pricing make it worth serious consideration, especially if you value a no-nonsense internet experience. However, Ziply's broader availability and service options might make it your only fiber option in many Northwest communities, and is still a significant upgrade from older DSL or cable connections.

You deserve reliability, honest pricing, and support that respects your time. Whether you choose Ezee Fiber or Ziply Fiber, demanding these basics from your provider is always the right call.

Ready for an Internet Upgrade? Ditch the lag and level up with Ezee Fiber.

Enjoy ultra-fast, high-speed home internet with premium fiber speeds up to 8 Gig. Whether you're streaming, gaming, working, or learning — do it all with 99.99% reliable performance. Switch to Ezee Fiber today and experience the future of home internet.